TreadmillDoctor.com, Inc. (Treadmill Doctor) Terms of Service- Use of TreadmillDoctor.com, Inc. Website
1. Your relationship with Treadmill Doctor
Your use of TreadmillDoctor.com, (hereafter referred to as "Treadmill Doctor") products, services, and web sites (hereafter referred to as "Services") is subject to the terms of a legal agreement between you and Treadmill Doctor whose primary business location is 1333 Kansas St. Memphis, TN 38106 USA. This document explains your agreement with Treadmill Doctor. Unless stated otherwise in writing, this is the entire agreement. This agreement is a legally binding agreement between you and Treadmill Doctor in relation to your use of Services. It is important that you review the entire agreement carefully.
2. Accepting the Agreement
In order to use Services, you must agree to be bound by the terms of this agreement. You may not use the Services if you do not accept this agreement in its entirety. You can accept this agreement by:
- Clicking on any link of our web sites.
- Using any of the Services of our web sites.
By either of these actions, you understand and agree to our terms and conditions. You may not use the Services if you are not of legal age to enter into a contract, you are not legally able to accept the terms of our agreement, or you reside where local laws do not allow you to legally enter into our agreement. You should print a copy of these terms to save for future reference. You agree to be bound by the English version of these terms. Treadmill Doctor is constantly updating and improving our Services and you understand that our Services may change at any time without notice. As part of this improvement, Treadmill Doctor may choose to cease offering certain portions or all Services at our discretion. You may stop using Services at any time without notifying Treadmill Doctor. Your cessation of use of Services does not relieve you of the obligations under this agreement.
3. Use of Services
Some portion of our services may require registration. If you are required to provide information to use a particular Service, you will keep your information correct and up to date at all times. You agree to use Services only for purposes that are outlined in this agreement. You also agree not to attempt to use Services other than a standard web interface. You agree not to engage in any activity that interferes with or disrupts any of the Services. You agree not to modify, reproduce, duplicate, copy, sell, trade, create derivative works, or resell the Services for any purpose unless you have received permission in writing from Treadmill Doctor.
4. Copyright
You understand that all information contained on any Treadmill Doctor web site or any correspondence with Treadmill Doctor including email, letters, etc. is the property of Treadmill Doctor unless stated otherwise. Content, including advertisements, is protected by intellectual property rights which are owned by Treadmill Doctor or our advertisers. You may not modify, rent, lease, loan, sell, or in any other manner distribute or create derivative works based on our content or that of our advertisers unless you have written permission from the property owner in a separate agreement.
5. Proprietary Rights
You acknowledge and understand that Treadmill Doctor owns all legal right, title, and interest in and to the Services. This includes intellectual property rights, whether the property is registered or not and wherever in the world those rights exist. Treadmill Doctor provides you with a royalty-free, non-exclusive, non-assignable license to use the Services. This is solely for the purpose of using the Services as outlined in this agreement.
6. Exclusion of Warranties
You understand and agree that use of Services is at your sole risk and the Services are provided "as-is". Treadmill Doctor does not warrant that:
- Services will meet your requirements.
- Use of Services will be uninterrupted, timely, or free from error.
- Information obtained by you from our Services will be accurate or reliable.
No advice or information obtained by you from Treadmill Doctor or from our Services shall create a warranty. Treadmill Doctor expressly disclaims all warranties, whether expressed or implied, including, but not limited to the implied warranty of merchantability or fitness for a particular purpose.
7. Limitation of Liability
Treadmill Doctor shall not be liable to you for direct, indirect, incidental, or consequential damages which may be incurred by you however caused and under any theory of liability. This includes any damages you may receive as a result of transacting with one of our advertisers. You understand that some of our Services are supported by advertising and you agree that Treadmill Doctor may place such advertising on the Services.
8. 25OFF Discount Code
25% applies to the shipping charges only. This discount does not apply to any prior sale. This offer may be revoked at any time. Cannot be combined with any other offer.
9. Returns
Shipping Limits
Treadmill Doctor ships orders anywhere in the United States and its territories. We also ship to Canada daily. Shipping to other parts of the world occurs upon request by customer. We do NOT collect brokerage, customs, duties, and taxes for international shipments INCLUDING Canada so please be aware you will be responsible for these charges. Some products are limited in availability in some areas due to manufacturer's limitations.
Customer guarantee
All Treadmill Doctor branded products have a one year guarantee unless explicitly stated otherwise. All other products we ship are warranted by their respective manufacturer. We freely provide refunds for products that are returned to us in their original, new condition and in original packaging less any shipping charges within 30 days of purchase. All returns are subject to a 20% restocking fee and return shipping is the responsibility of the customer. Outbound shipping, if charged, is non-refundable. Once parts have been installed, they are non-refundable. E-mail us at customer.service@treadmilldoctor.com with requests for refunds on any service you have received. Any returns must be shipped freight prepaid unless there has been an error in shipment. Any warranty that we administer does not include shipping charges.
Policy
Thank you for your order. We attempt to ship your order as quickly as possible and most in-stock items ship the next business day for all orders received by midnight CST on any business day. Due to drop ship requirements of some of our suppliers, Canadian or international orders may require additional lead times before an order ships. On Canadian and international orders, prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.
Select products may be drop shipped or placed as a special order. This will add additional handling time to your order. If you have placed a drop ship or special order via our website or one of our online channels we will contact you via email to notify you. If you placed the order via our call center you will be notified at the time of purchase. Special order items are non-returnable.
Products may be returned in NEW CONDITION within 30 days of invoice date for a refund or exchange. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 20% RESTOCKING FEE. The refund does NOT include shipping charges. All refused items will be charged a $7.50 USD shipping fee to cover the cost of the original shipment.
AS OF 10/1/23 ALL PRECOR ELECTRONIC PART SALES ARE FINAL. THERE ARE NO RETURNS OR EXCHANGES UNLESS THE PART WAS SHIPPED INCORRECTLY.
It is the customer's responsibility to contact our customer service department if a defective or incompatible product is sent in order to get a replacement. Do not go out and buy the product from another supplier before contacting us! Otherwise you will still be subject to the restocking fee! We quickly and carefully take care of any warranty issue. When returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If your shipment came directly from the manufacturer send it to OUR warehouse, not theirs, if you send it to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit, and many factories, unlike Treadmill Doctor, do not accept returns. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take 7-10 business days to post to your statement; this depends on your bank or credit card company. Check and money order payments will be mailed a check within 7 business days upon a successful return. If you have any questions regarding your order, feel free to email us at customer.service@treadmilldoctor.com.
All returns should be shipped to:
TREADMILL DOCTOR
RETURNS
1333 KANSAS ST
MEMPHIS, TN 38106
In addition to our previously listed policies and fees, certain orders are subject to additional fees based on the situation:
| Situation | Fee |
|---|---|
| Re-ship an order that was ordered incorrectly on the original invoice | $12.50 USD |
| Customer gives the incorrect part number or dimensions for an order | $12.50 USD |
| Customer cancels order after part has shipped | $50.00 USD |
| Customer requests that order be rerouted during transit | $100.00 USD |
Payment Options
We accept Visa, Master Card, American Express, or Discover as credit card options. We also accept cash, checks, and money orders made out to Treadmill Doctor via US Mail for any prepayment of an order. To order please mail your order to Treadmill Doctor; PO Box 18576; Memphis, TN 38181-0576. We do accept purchase orders from select Federal, State and Municipal governments, Hospitals, and Colleges and Universities. Purchase orders are not accepted from any other type of organization.
OUTSIDE FITNESS REPAIR SERVICE COMPANIES
The information provided to you for service/repair from an outside service provider is intended for general informational purposes only. Treadmill Doctor makes no representations or warranties regarding the accuracy, completeness, or reliability of any services provided by external service providers. Users should exercise their own judgment and discretion when engaging with external/third-party service providers. By receiving this information from Treadmill Doctor, you acknowledge that we are not responsible for any actions, omissions, or outcomes related to any outside service provider. Thank you!